PRIVACY POLICY.
The boring but important bit. Here’s what OUTSOURCED collects when you visit or shop, why we collect it, who sees it, and how you stay in control. We’ve kept the jokes to a minimum. The chaos stays on the t-shirts, not in your data.
[ THE SHORT VERSION ]
WHO WE ARE
OUTSOURCED (“we”, “us”, “our”) is an Indian graphic t-shirt label operated by [ UPDATE: legal entity name / proprietor name ], registered at [ UPDATE: registered address, City, State, PIN ].
This policy explains how we handle personal data when you visit our website, create an order, subscribe to our emails or contact us. For the purposes of the Digital Personal Data Protection Act, 2023, we are the “Data Fiduciary” for the data described here. By using the site or placing an order you accept this policy. If you don’t agree with it, please don’t use the site.
WHAT WE COLLECT
We collect only what is needed for the purposes in Section 3. This depends on how you use the site.
| WHEN | WHAT WE COLLECT |
|---|---|
| You place an order | Name, email address, phone number, billing and shipping address, order contents, order notes, and payment status (paid, failed, refunded). |
| You subscribe to updates | Your email address and the date you subscribed. |
| You contact us | Your name, email, phone number and whatever you tell us in your message. |
| You create an account [ UPDATE if applicable ] | Name, email, password (stored in encrypted form), saved addresses and order history. |
| You browse the site | Device and browser type, approximate location (city level) from your IP address, pages viewed, referring site, and time spent. Collected through cookies and similar tools. |
| You use our cart and offers | Items in your cart, selected sizes and offer or access-code status, kept in your own browser (see Section 5). |
WHAT WE DON’T COLLECT
- We do not see or store your full card, UPI PIN or net banking details. Those go straight to our payment partner.
- We do not knowingly collect sensitive personal data such as health, biometric or caste information.
WHY WE USE IT
- To fulfil your order: processing payment, packing, shipping, delivery updates, returns and refunds.
- To talk to you: order confirmations, replies to your questions and customer support.
- To send marketing (only if you agree): drop announcements, offers and early access. You can unsubscribe in one click from any email.
- To run and improve the site: understanding which pages work, fixing bugs and keeping the store fast.
- To prevent fraud and misuse: spotting suspicious orders and protecting you and us.
- To meet legal duties: tax, accounting, invoicing and responding to lawful requests from authorities.
We rely on your consent (for marketing and non-essential cookies) and on legitimate uses permitted by law, such as fulfilling an order you asked for or complying with legal obligations. Where we rely on consent, you can withdraw it at any time. Withdrawing doesn’t affect anything we did before.
HOW LONG WE KEEP IT
We keep personal data only as long as we need it for the purposes above or as the law requires.
- Order and invoice records: usually [ UPDATE: e.g. 8 years ] to meet tax and accounting rules.
- Marketing emails: until you unsubscribe or ask us to delete your details.
- Support messages: [ UPDATE: e.g. 24 months ] after the issue is resolved.
- Analytics data: as set by the analytics tool, typically in anonymised or aggregated form.
When data is no longer needed, we delete it or make it anonymous.
KEEPING IT SAFE
We use reasonable technical and organisational safeguards, including secure (HTTPS) connections, restricted access to customer data and trusted payment and hosting providers. No system is perfectly secure, and we can’t promise absolute security. If a data breach affects you, we will notify you and the relevant authority as required by law.
Please keep your account password private and use a strong, unique one.
YOUR RIGHTS
Under Indian law, you have rights over your personal data. You can ask us to:
- Access: tell you what personal data we hold about you and how it is used.
- Correct or update: fix anything that is wrong or incomplete.
- Erase: delete your data, unless we must keep it by law (for example, tax invoices).
- Withdraw consent: stop marketing emails or other consent-based uses at any time.
- Grievance redressal: raise a complaint with us (see Section 12).
- Nominate: name another person to exercise your rights if you die or become unable to do so.
To use any of these rights, email us at the address in Section 12. We may need to confirm your identity first, and we aim to respond within [ UPDATE: e.g. 30 days ]. If you remain unhappy, you may approach the Data Protection Board of India once it is operational, after first giving us a chance to resolve the issue.
CHILDREN
Our store is meant for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. If you believe a child has given us their data, please contact us and we will delete it.
THIRD-PARTY LINKS
Our site links to other services, such as Instagram (@outsourced.co) and payment pages. Those sites have their own privacy policies and we are not responsible for how they handle your data. Please read their policies before sharing anything with them.
CHANGES TO THIS POLICY
We may update this policy as our store, tools or laws change. The “last updated” date at the top shows when it last changed. For material changes we will give notice on the site or by email. Continuing to use the site after an update means you accept the revised policy.
CONTACT & GRIEVANCES
Questions, requests or complaints about your data? Reach our grievance contact below. We will acknowledge your message and work to resolve it within the time required by law.