1. WHAT CAN GO BACK.

You can request a return or exchange within 7 days of delivery, as long as the item meets these conditions:

• Unworn, unwashed and unaltered, with no perfume, smoke or stains.
• Original tags still attached and in the original packaging.
• Order number or proof of purchase available.
• Purchased directly from our website at standard or sale price.

2. WHAT CAN’T.

• Items worn, washed, altered or damaged after delivery.
• Custom or personalised orders, including corporate gifting with branding. [ UPDATE THIS ]
• Gift cards and discount codes.
• Items marked “final sale” or “no returns” at purchase. [ UPDATE THIS ]

Regretting a graphic you chose in a weak moment is not a defect. Size exchanges are still fine, though.

3. HOW TO RETURN.

1. Message usEmail support within 7 days of delivery with your order number, the item(s) and the reason. Add photos if the item is damaged or wrong.
2. We confirmWe reply within 24 hours with approval and the return address or a pickup slot. [ UPDATE THIS: pickup coverage ]
3. Pack & sendPack the item with tags attached. Do not send anything back without approval, as we can’t track unapproved parcels.
4. We inspectOnce the parcel reaches us we check the item within 2–3 working days and email you the result.

4. EXCHANGES.

Need a different size? We exchange for the same product in another size, subject to stock, with no extra shipping charge for the first exchange. [ UPDATE THIS ] If your size is out of stock, we’ll offer store credit or a refund instead.

Exchanging for a different graphic is treated as a return plus a new order.

5. REFUNDS.

Approved refunds go back to your original payment method. [ UPDATE THIS: adjust for your payment gateway ]

Timelines start when we approve the refund, not when you ship. Your bank may take extra time to post it. Original shipping fees are non-refundable unless the item was damaged, defective or wrong. [ UPDATE THIS ] For cash-on-delivery orders we’ll ask for your UPI ID or bank details by email.

6. DAMAGED OR WRONG ITEM.

If your order arrives damaged, defective or not what you ordered, we’ll fix it at our cost: a replacement or a full refund, including shipping. Report it within 48 hours of delivery with clear photos of the item and the packaging. [ UPDATE THIS ]

7. CANCELLATIONS.

You can cancel before the order ships by emailing us your order number. Once it has shipped, use the return process above. Prepaid cancellations are refunded as described in section 5.

This page is a plain-language guide and may be updated from time to time. The version on this page at the time of your purchase applies. [ UPDATE THIS: have it reviewed against your terms and applicable consumer rules ]